While there are a lot of materials about how to write code and how to deploy distributed systems, there's much less about how humans can work together more effectively to achieve their goals faster. This stuff is complicated and it matters. Version control, code review, pager rotations, devops practices. Increment exists to provide practical and useful insight into what effective teams are doing so the rest of us can learn from them more quickly.
Increment is published by Stripe.
Increment is dedicated to covering how teams build and operate software systems at scale, one issue at a time. In this, our inaugural issue, we focus on industry best practices around on-call and incident response.
What happens when the pager goes off?
A survey of incident response across the tech industry
To discover the state of incident response across the tech industry, Increment surveyed over thirty industry leaders (including Amazon, Dropbox, Facebook, Google, and Netflix) about their incident response processes.
Who owns on-call?
A closer look at why companies are putting their developers on-call
Industry leaders like Google, Amazon, Dropbox, Spotify, and Netflix are putting developers on-call for their software; Increment spoke to these companies to find out why.
Crafting sustainable on-call rotations
By Ryn Daniels, Senior Operations Engineer at Etsy
Effective DevOps author Ryn Daniels shares strategies that everyone can use to build better, kinder, and more sustainable on-call rotations.
The benefits of transparency
An interview with Sytse “Sid” Sijbrandij, CEO of GitLab
Increment spoke with Sid about GitLab’s recent outage, its aftermath, and the impressive level of transparency GitLab offered the public during the outage.
On-call at any size
How to scale on-call from one engineer to tens of thousands
We take a close look at how to make on-call work at any scale, sharing industry best practices that apply to companies at any size, from tiny startups in garages to companies the size of Amazon, Facebook, and Google.
How should startups approach on-call and incident response?
Ask an expert
Increment asked several industry experts if they had any advice for small companies who are just starting to set up their on-call and incident response processes, and here’s what they said.
